Cancellation policy

This policy explains how to cancel an order, a pre-order or a subscription with Only Crits. It works alongside our Refund Policy and Terms of Service.

At a glance

  • Orders: cancellations are guaranteed within 1 hour of ordering
  • After 1 hour: we'll do our best to cancel before your order ships
  • Already shipped: you can return it under our 60-day policy
  • Subscriptions: skip or cancel any time from your account

Cancelling an order

We can cancel your order for a full refund if you ask within 1 hour of placing it. Our team starts packing orders quickly, so after that we can't guarantee a cancellation, but we'll always do our best to stop it before it ships.

To cancel, email support@onlycrits.com as soon as possible with your order number. Approved cancellations are refunded to your original payment method. Your bank or card provider may take 2-5 business days to post the refund.

If your order has already shipped

Once an order has shipped, it can no longer be cancelled. You can still return it within 60 days of delivery under our Refund Policy, and return shipping is free for returns that meet the policy conditions.

Pre-orders

  • Pre-orders can be cancelled for a full refund within 1 hour of ordering, like any other order.
  • Pre-order ship dates are estimates and may change because of manufacturing or shipping delays. We'll keep you updated by email.
  • If a pre-order is significantly delayed, you can ask to cancel it for a full refund any time before it ships.

Subscriptions

  • Automatic renewal: subscriptions, including Mystery Dice Boxes, renew automatically and are charged to your saved payment method at the start of each billing period until you cancel.
  • Skip or cancel any time: you can skip a box or cancel your subscription from your account at any time. To avoid being charged for the next box, skip or cancel before your next billing date.
  • Already billed boxes: cancelling stops future boxes and charges, but boxes that have already been billed will still ship and aren't refunded.
  • Price changes: any new subscription price applies only to billing periods after the change takes effect, never to boxes you've already paid for.
  • Damaged or incorrect boxes are covered by our Refund Policy and Lifetime Warranty.

Items that can't be cancelled

  • Custom and personalized products can't be cancelled once production has started.
  • Digital products, such as 5e adventures, can't be cancelled or refunded once they've been downloaded.
  • Gift cards are final once purchased.

Questions?

Email support@onlycrits.com with your order number and a real person on our team will get back to you.