Only Crits Lifetime Warranty
At Only Crits, customer satisfaction is our unwavering mission. Our deep-rooted passion for tabletop role-playing games, D&D, board games, and other TTRPG escapades underpins our dedication to delivering the most exquisite DnD dice sets available.
Our encompassing Lifetime Warranty ensures that every dice set, be it metal dice, acrylic, resin, stone, glass, or any other unique material, meets our strict standards of quality and durability. If you come across any imperfections like chips, cracks, or wear in your RPG dice, rest assured we're committed to offering immediate replacements. We want to make sure that you feel completely satisfied with your Only Crits dice sets, so if you're not, please make sure you reach out to us.
Beyond the dice themselves, we recognize the pivotal role of TTRPG accessories in enhancing your DnD sessions. Our meticulously crafted dice cases and trays are a fusion of functionality and aesthetics. Should you face issues with these accessories, whether they're cracks, chips, misaligned felt pads, or other concerns, we're at your service. With Only Crits by your side, you can be confident that your gaming essentials, especially your metal dice sets, are always in prime condition.
Initiating a Replacement:
If you face any issues with your products, we're here to assist. Kindly reach out to our dedicated support team at firstname.lastname@example.org with the following details:
- Title: LIFETIME WARRANTY CLAIM
- Your name
- Photos showcasing the damaged dice
- Proof of purchase from Only Crits (a receipt, order number, paypal number, etc.)
- Your preferred shipping address
Our team will swiftly guide you through the replacement process, ensuring a seamless experience.
Not entirely satisfied? No worries. We stand by our products and offer an unbeatable return and refund policy. Whether you'd prefer a free return, replacement, or a refund, we're here to accommodate. For more details, visit our Refund Policy
1. Warranty Exclusions:
Our Lifetime Warranty covers most damages and imperfections that may arise from regular use. However, intentional damage, misuse, or loss/theft of the product are not covered.
2. Limit on Warranty Claims:
Our goal is to ensure your satisfaction. While we do offer a comprehensive Lifetime Warranty, we reserve the right to evaluate claims on a case-by-case basis, especially if there are recurrent claims on the same product. This is to prevent potential misuse of our warranty policy.
3. Warranty Scope:
Our Lifetime Warranty encompasses both dice and TTRPG accessories. If a product category isn't specifically mentioned, it's still covered. We value every purchase you make with Only Crits, and our warranty reflects that.
4. Replacement Timeline:
Upon approval of a warranty claim, our aim is to dispatch the replacement product within 2-5 business days. The delivery timeline thereafter depends on your location and the shipping method chosen.